![]() ![]() ![]() We don't recognize your fingerprint or face.In the Dashlane iOS app, select Settings and then Security.Īfter you turn on Biometric recovery, Dashlane offers you the option to reset your Master Password if these things happen:.Turn on biometric recovery to reset your Master Password on iOS You turned off the ability to unlock with your fingerprint or face.You manually logged out of the mobile app.In these cases, you won't be able to use biometrics to regain access to your account if you forget your Master Password: In some cases on iOS (Apple), you're required to enter your Master Password, and can't unlock your account with just your fingerprint or face. If you previously turned on biometrics like fingerprint or face and Biometric recovery in the Dashlane app, you can reset your Master Password. We send a 6-digit verification code to your email that you use to authorize your account.īiometric recovery is available to everyone using Dashlane iOS version 6.2007.0 or later on a device that offers Face ID or Touch ID. If you're on a Premium plan and change your Master Password, you need to authenticate each device again the next time you log in. Choose a new Master Password and recover your account.When you've entered your Master Password incorrectly or failed biometrics, select reset your Master Password.In the main menu of the Dashlane Android app, select Lock app.If you're using 2-factor authentication or universal 2nd factor (U2F), you also need to enter the token from your authenticator app or use your U2F key. Turn on Biometric unlock and Biometric recovery.Īfter you've turned on Biometric recovery, Dashlane offers you the option to reset your Master Password if these things happen:.In the Dashlane Android app, select Settings and then Security.Turn on biometric recovery to reset your Master Password on Android You turned off the ability to unlock with your fingerprint.You just added a new fingerprint to your device settings.In some cases on Android, you're required to enter your Master Password, and can't unlock your account with just your fingerprint. ![]() If you previously turned on Biometric unlock and Biometric recovery in the Dashlane app, you can reset your Master Password. Even with biometrics and Biometric recovery turned on, we'll ask you to enter your Master Password from time to time.īiometric recovery is available to anyone using an Android device that offers biometrics compatible with the Dashlane app. ![]() Important: Unlock with biometrics isn't a replacement for your Master Password. Resetting your Master Password with biometrics is also available on the Safari app. Note: If you're a Dashlane Business plan member who logs in using single sign-on (SSO), biometric recovery isn't available because you don't use a Master Password. Then if you enter the wrong password or fail to authenticate when logging in, Dashlane offers you the option to reset your Master Password with biometrics. If you've set up Dashlane on your Android or iOS (Apple) device to unlock your account with biometrics like your fingerprint or face, you can also turn on Biometric recovery. No one at Dashlane knows your Master Password, and we can't send you your password if you forget it. For security reasons, we never store or share your Master Password. You must enter your Master Password to verify your identity and access your data. ![]()
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